FAQs

DELIVERY

What courier do you use for deliveries?


We use UPS to send all of our orders.


How long does delivery take?

International orders generally take between 1-3 working days to arrive. A delivery within Germany usually takes 1-2 working days.


How much is delivery?


We offer FREE Delivery on all orders over €50 / £50 / 50 CHF.


Can I track my item?

 

Yes. You will be sent a confirmation email as soon as your order has been processed. This email will also contain your tracking number.


Do you deliver to my country?


We currently ship to the following countries: Austria, Slovenia, Greece, Portugal, Czech Republic, Luxembourg, Slovakia, Belgium, Finland, France, Germany, Netherlands, Spain, Sweden, Switzerland, Italy, Ireland and the UK.


PAYMENTS

Which payment methods do you accept?

 

We currently accept all relevant credit and debit cards including Visa, Mastercard and PayPal.


What currencies can I use?


We accept payment in Euros, GBP and CHF only.

RETURNS

What is your online returns policy?


If you are not completely happy with the goods that you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition.

 

Once returned you are entitled to receive a refund.


We are not able to refund items that appear to have been worn, washed, or are not in original condition.


Please enclose the completed Returns Form with your goods, and make sure all returned items are well packaged, so as not to be damaged in the post.


How do I return an item?

 

For returning at a UPS access point please visit www.ups.com and search for your nearest location. Each delivery comes with an return shipping label, it allows you to send back your ordered goods to us free of charge.


Who pays for return postage?


We offer FREE return postage on all orders returned within 14 days of receipt.


Can you confirm you have received my return?


We aim to process returns within 2 working days of receiving them. You will be notified by email once the returns process is complete.